Client Challenge:
Infrastructure Consulting – Unified Communications Roadmap


  • Company running Exchange 2003 and LCS on End of Life hardware
  • Separate UC technology initiative moving at different paces with the little integration strategy
  • Support model varied based on technology and location


  • Performed a thorough evaluation of the United Communications technologies being used throughout the enterprise, including telephony, telepresence/video, mobility, IM and Presence
  • Developed a 3-year UC roadmap with accompanying business case based on business needs and trajectory of current initiatives
  • Developed requirements and RFP to bid out Email and IM platform as a service


  • Email and IM platform technologies implemented by third party Supplier as a service at a lower cost than previous EOL environment
  • Greater interoperability between technologies, connecting everyone from end users in remote locations to high level executives
  • Enhanced network strategy to handle increased UC bandwidth and deliver better QoS
  • Clearly defined support model