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Analytical
Approach to Decision Making – and the Role of Context
Analysis to support important and capital intensive decisions
in the business world has been described as ‘science
and art’. Large and small corporations have been performing
business cases with soft and hard numbers to justify a given
direction or decision…
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(134KB) |
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Session Initiation Protocal (SIP) in the Call Center
SIP is being heralded as the next great enabler of quick application development, vendor interoperability and call context multimedia support.
But without the direct linkage to business drivers, any introduction of new SIP enabled technology into the Contact Center is nothing more than an expensive science fair project.
This document provides an introduction to the protocol, SIP initiatives focused on the Contact Center and a
strategic approach to introduce SIP technology into the Contact Center.
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(230KB) |
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Networking
the Digital Oilfield
As oilfields mature, real time asset management of oil reserves
becomes as important to oil companies as real time supply
chain management is to Wal-Mart. Developing a network infrastructure
to support the technologies for real time asset management
requires more than adding enough bandwidth to handle the increases
in traffic; it involves analyzing the specific business drivers
of a field to ensure that capital investment in the telecom
infrastructure makes sense. This white paper provides an approach
to a strategic framework for developing the right network
infrastructure in support of one’s digital oilfield…
>>Download White Paper
(144KB) |
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Large
Scale IT Services Outsourcing – Do’s and Don’ts
Large scale IT Services Outsourcing began booming in the nineties.
Now contracts are expiring. This leaves many companies faced
with decisions on how to proceed with their IT delivery organization.
CIO/CFO’s of large organizations must make difficult
decisions about next steps. Offshore Service Providers, political
implications, increased security issues and the burden of
SOX complicate the decision around renewing contracts…
>>Download White Paper
(109KB) |
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Effective
Data Center Management Starts with Policies and Procedures
Effective Data Center Management Starts with Policies and
Procedures
Developing a cohesive set of policies and procedures specifically
for the data center environment is a critical part of managing
the core IT infrastructure…
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White Paper
(98KB) |
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Enterprise IPT: An End-to-End Solution
IP Telephony (IPT) has the potential to provide enhanced
telecommunications features at a lower cost than traditional digital
or analog service. The shift from Public Branch Exchange (PBX)
technology to IPT represents a change in the way voice is managed
within an enterprise as voice and network teams come together to
support the new communications environment.
>>Download
White Paper
(266KB) |
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Network
Performance Through the Eyes That Matter Most: The Customer
Nothing indicates more clearly whether an application is
performing at the customer’s expectation than the end- user
experience. This paper outlines some industry “best practice” suggestions for achieving IT operational
excellence by incorporating the end-user perspective in networkmonitoring strategies.
>>Download White Paper
(230KB) |
