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Digital Journeys

The evolution from analog to digital is a challenging process. There are numerous digital journeys contained within a digital transformation effort, both from an external and internal customer perspective. Cross-functional coordination is a key differentiation point between coherent digital journeys that produce meaningful results and those that fall flat. Organizations must adopt a customer point of view, identify the key digital journeys that will drive desired outcomes, envision the future state of those digital journeys, and then implement and sustain the future state processes, tools, and mindsets required to fulfill a given digital journey.

Enaxis produces journey roadmaps using the following techniques:

  • Key journey identification sessions with leadership
  • Detailed current state journey mapping
  • Touchpoint identification and analysis
  • Journey stakeholder identification
  • Root cause analysis of problems within analog journeys
  • Cross-functional design thinking workshops to develop future state journeys
  • Journey implementation playbooks

Practice Expert

Carolyn Mehlman

Director

Carolyn has over 25 years of consulting and industry experience in a variety of Fortune 500 companies including JCPenney, Tiffany & Co., Macy’s, Neiman Marcus, The Men’s Wearhouse, McDonald’s and OfficeMax.  Carolyn has extensive experience in delivering strategic, process and technical oriented solutions across omni-channel, merchandising, business information and supply chain...

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Our Services

Business Transformation

Enaxis has provided key advisory services to many of our clients that are transforming their business models. We understand the necessity of a shared vision for the path forward coupled with strong program execution that prioritizes the people that will make the transformation successful.

Next Generation IT

Our approach draws from experience working with clients, knowledge of technology trends, an understanding of organizational structures, and approach to talent management in IT. We base our methodology equally on external and internal drivers and work to help you identify and implement next generation IT.

Data & Analytics

Enaxis keeps up to date with industry analysts and their predictions for what the future will hold for CIOs and the IT industry. Gartner, Forrester, and IDC all agree that Information Management is core, with supporting players in the Cloud, Mobility, and Social platforms.