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IT Operations Management (ITIL)

Implementing and continuously improving an IT Service Management (ITSM) process approach based on the accepted best practices within the Information Technology Infrastructure Library (ITIL) continues to provide an effective method for improving delivery, controlling cost, and capturing the data needed to improve further. Numerous Fortune 500 companies have leveraged ITIL best practices to deliver their ITSM programs. Companies are increasingly realizing the benefits of adopting the ITIL best practices. However, implementing ITIL best practices is not a one-size-fits-all solution to an enterprise, but rather is a starting point for reaching potential benefits. The benefits depend largely on existing systems, and a carefully planned business case and deployment approach which goes beyond the processes and tools to include team training, communication, and effectiveness.

Enaxis provides complete implementation support and enhancement services for:

  • Incident and Service Request
  • Technical Change Control
  • Asset and Configuration Management
  • Monitoring and Event Management
  • Service-Based Organization Development
  • Service Catalog and Portal
  • ITSM Tool Selection and Implementation Leadership

Practice Expert

Arpita Sharma

Arpita Sharma

Senior Manager

Arpita Sharma is a Senior Manager at Enaxis Consulting with over 10 years of experience in off shoring and outsourcing project management. Over the years, Arpita has demonstrated a high level of effectiveness at steering complex projects to successful and timely close. Arpita is skilled at devising, implementing and troubleshooting...

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Our Services

Management Consulting

A common issue facing companies today is remaining innovative and flexible in a matrix organization. Our approach to process optimization gives our clients the best of both efficiency and flexibility. There is no one-size-fits-all solution.

Project Leadership

We bring an integrated view of roles, dependencies, milestones, risks and issues, stakeholder engagement, and overall project or program health. You can expect our Project and Program Managers to own delivery, and manage every phase of the lifecycle.

Analytics & Information Management

Enaxis keeps up to date with industry analysts and their predictions for what the future will hold for CIOs and the IT industry. Gartner, Forrester, and IDC all agree that Information Management is core, with supporting players in the Cloud, Mobility, and Social platforms.